SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
STAR Kids Long-Term Services and Supports Billing Matrix Revisions
Date: April 14, 2022 Attention: All Providers Effective date: September 1, 2022Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated with the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
TCHP will apply updates and reprocess impacted claims as soon as possible. However, please allow up to sixty (60) business days for reprocessing. Providers are not required to appeal claims unless denied for other reasons.
Providers should direct questions to their Provider Relations Liaison or send an email inquiry to the Provider Relations Department at providerrelations@texaschildrens.org.
Call to action: The purpose of this communication is to inform providers of the upcoming STAR Kids long-term services and supports (LTSS) billing matrix revisions effective for September 1, 2022.
Background information: In 2019, the Health and Human Services Commission (HHSC) was directed by Centers for Medicare and Medicaid Services (CMS) to update the LTSS billing matrices to comply with the National Correct Coding Initiative (NCCI) by changing community-based LTSS billing in STAR Kids and STAR+PLUS from one hour to 15-minute billing units.
To review the matrix:
STAR Kids Appendix III Billing Matrix FINAL
How this impacts providers: Overall changes to the STAR Kids Billing Matrix includes the following:
Removed CPT Codes
Modifiers Defined in a legend and Updated
Service Descriptions Updated
Units verified with HPCP and updated
Added Modifier U6 to all state plan services to designate a Medically Dependent Children Program (MDCP) member
Next steps for providers: TCHP will issue updated guidance on prior authorization requirements for our LTSS services with new code and modifier combinations soon so providers can prepare for the upcoming changes.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.
