SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Variable Schedules Available in EVV Vendor Systems
Date: December 20, 2022
Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action:
Background information: S.B. No. 1648 requires HHSC to allow a health care provider to enter a variable schedule into the electronic visit verification system. HHSC EVV Operations released the variable schedule functionality in August 2022 for the EVV vendor systems (Vesta and AuthentiCare). Detailed information about schedules, schedule types, and the new functionality are in The EVV Policy Handbook sections 4600 Schedules and 4610 Schedule Types.
How this impacts providers: Key Details:
EVV vendor systems allow program providers and FMSAs to select from three schedule types or use no schedule at all:
Daily Fixed Schedules track if service delivery occurs on a specific date, for a specific duration, at a specific time. If service delivery deviates from the schedule, the visit will not auto-verify.
Daily Variable Schedules track if service delivery occurs on a specific date, for a specific duration. If service delivery deviates from the schedule, the visit will not auto-verify.
Weekly Variable Schedules track if service delivery occurs within a specific week and within a total number of scheduled hours for the week. Visits can occur on any day of the week, at any time, for any duration. Any visits that exceed the total scheduled hours for the week will not auto-verify.
Next steps for providers: Providers should share this communication with their staff.
