SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Site Verification Requirement for Texas Children's Link
Date: January 25, 2023
Attention: Texas Children’s Link Site Administrators
Completion date: March 6, 2023 or access will be denied
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: In order to protect patient privacy, every 6 months Texas Children’s requires that the Site Administrator for each Texas Children’s Link site validates that all of its current users are still part of its organization.
To perform your site verification, please log on to Texas Children’s Link and complete verification for your site prior to Monday, March 6, 2023. Sites that have not performed verification by this date will have their access removed effective Tuesday, March 7, 2023. Site verification must be completed by the administrator.
How this impacts providers: Please note the following regarding site verification (screen shots are included for illustrative purposes):
1. All users for your site will see a Site Verification notification upon their initial log in during the site verification timeframe (between 1/27/23 and 3/06/23). This notification will display regardless of whether your site has performed verification. After the initial log-in, users who are not a Site Administrator will no longer see a log in message and can reference the portal’s homepage banner for site verification information.
2. As a Site Administrator, if you have not yet performed site verification you will see the following notification upon each log in. This notification will continue until you perform site verification. To start site verification, log into Texas Children’s Link and click “Verify Now”.
3. As a Site Administrator, when you click “Verify Now”, you will be directed to the following screen. You can also access the screen by selecting “Admin” from the top menu bar, then selecting the tab called “Site Verification”. When on the screen, proceed as follows:
Select “Yes” if the person listed is still with your clinic and still needs Texas Children’s Link access
Select “No” if the person listed is no longer with your clinic OR no longer needs Texas Children’s Link access. When no is selected, please provide a brief explanation.
Click “I Acknowledge & Verify” at the bottom of the screen
Next steps for providers: Site administrators are strongly encouraged to complete the verification requirement by March 6, 2023 to avoid having their access denied. If you have questions or need assistance, please contact our Provider Relations team at 832-828-1004 (option 5), M-F 8a-5p, excluding holidays.
Please remember that this site verification requirement will take place every 6 months.
