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SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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EVV Proprietary System Operator Waitlist is Full

Date: July 20, 2023

Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers

Call to action: The Texas Health and Human Services Commission (HHSC) is notifying all program providers and FMSAs that the waitlist to onboard as an EVV Proprietary System Operator (PSO) is full. Program providers or FMSAs on the waitlist as of Friday, June 23, 2023, will participate in the expedited PSO onboarding session planned between July 15 through Aug. 31.

How this impacts providers: Program providers and FMSAs who submitted an EVV Proprietary Systems Request Form to participate in an Expedited Path Operational Readiness Review (ORR) session by end of day Friday, June 23, will have a slot to onboard between July 15 through Aug. 31, 2023, with their selected previously approved proprietary system. Any missing or inaccurate information on the submitted Request Form will need to be corrected within three business days to avoid losing the ORR slot.

As a reminder:

  • Program providers and FMSAs who submitted a request after June 23, and are not approved for this Expedited Path ORR session, are required to onboard with HHAeXchange.
  • Program providers and FMSAs who currently use First Data or DataLogic to submit EVV visits must onboard with HHAeXchange by Oct. 1.
  • Program providers and FMSAs who are new to EVV must onboard with HHAeXchange no later than Dec. 31.

For more information about onboarding with HHAeXchange, view TCHP’s EVV page: https://www.texaschildrenshealthplan.org/providers/provider-resources/evv

Next steps for providers: Providers should share this communication with their staff.

Resources: 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.