SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers
Call to action: The Texas Health and Human Services Commission (HHSC) is notifying all program providers and FMSAs that the waitlist to onboard as an EVV Proprietary System Operator (PSO) is full. Program providers or FMSAs on the waitlist as of Friday, June 23, 2023, will participate in the expedited PSO onboarding session planned between July 15 through Aug. 31.
How this impacts providers: Program providers and FMSAs who submitted an EVV Proprietary Systems Request Form to participate in an Expedited Path Operational Readiness Review (ORR) session by end of day Friday, June 23, will have a slot to onboard between July 15 through Aug. 31, 2023, with their selected previously approved proprietary system. Any missing or inaccurate information on the submitted Request Form will need to be corrected within three business days to avoid losing the ORR slot.
As a reminder:
Program providers and FMSAs who submitted a request after June 23, and are not approved for this Expedited Path ORR session, are required to onboard with HHAeXchange.
Program providers and FMSAs who currently use First Data or DataLogic to submit EVV visits must onboard with HHAeXchange by Oct. 1.
Program providers and FMSAs who are new to EVV must onboard with HHAeXchange no later than Dec. 31.
