Electronic Visit Verification (EVV)

Electronic visit verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant timesheets.

Texas requires EVV for certain Medicaid-funded home- and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations.

New EVV Vendor System HHAeXchange

Texas Children's Health Plan / Texas Health and Human Service Commission (HHSC) Training Information

This section provides EVV training materials and training schedules specific to Texas Children’s Health Plan and HHSC.

EVV Policies and Procedures

This section provides EVV policies and procedures specific to Texas Children’s Health Plan and HHSC. Texas Children’s Health Plan complies with all of HHSC’s.

EVV Temporary Polices

EVV Compliance

EVV Visit Maintenance (VM) Unlock Request Information

The 21^st Century Cures Act

EVV Contact Info

EVV questions and concerns please contact Provider Relations:

Phone: 832-828-1008
Toll-Free: 1-800-731-8527
Fax: 832-825-8750
Website: www.texaschildrenshealthplan.org/for-providers
Email: EVVGroup@texaschildrens.org
HHSC DADS EVV Website
EVV Contact Information Matrix

EVV Links:

Texas Children Health Plan / Texas Health and Human Service Commission (HHSC) Training Information

EVV Policies and Procedures

EVV Reason Codes Policy (Revised)

EVV Compliance

EVV Visit Maintenance (VM) Unlock Request Information

The 21st Century Cures Act