Electronic Visit Verification (EVV)
Electronic visit verification (EVV) is a computer-based system that electronically verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program was implemented to replace paper-based attendant timesheets.
Texas requires EVV for certain Medicaid-funded home- and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations.
New EVV Vendor System HHAeXchange – Now Live!
- EVV Transition: You Must Take Action Now!
- EVV Vendor Transition Overview
- HHAeXchange Provider Onboarding Details
- Register for the Texas EVV HHAeXchange Town Hall Webinar on November 17.
Texas Children's Health Plan / Texas Health and Human Service Commission (HHSC) Training Information
This section provides EVV training materials and training schedules specific to Texas Children’s Health Plan and HHSC.
- EVV Personal Care Services (PCS) Bill Codes Table - October 1, 2023 v12.0
- EVV CDS Provider Training 2023
- EVV Provider Training 2023
- EVV HHCS Service Bill Codes - March 9, 2023 v1.2
- EVV Policy Training for CDS Employers Now Available in Spanish
- Misuse of EVV Reason Codes Requirements Removed
- Home Health Care Services Required to Use EVV by Jan. 1, 2023
- EVV Portal and Training Updates for February 2021
- EVV Portal Improvements and Training Updates Available
- New EVV Proprietary System Onboarding Documents Now Available
EVV Policies and Procedures
This section provides EVV policies and procedures specific to Texas Children’s Health Plan and HHSC. Texas Children’s Health Plan complies with all of HHSC’s.
- EVV Alternative Devices
- Policies Effective Oct. 1, 2023
- EVV Program and Service Requirements for Schedules
- EVV Recoupment Policy Template
- EVV Policy Updates Effective Dec. 1
- EVV Reports Policy
- EVV Proprietary Systems Policy
- EVV Training Policy
- EVV Reason Code and Required Free Text Policy
- EVV Usage Policy
- EVV Data Elements Policy
- EVV Standard Reports Policy
- EVV Data Collection Policy
- EVV Service Authorization Policy
- EVV Systems Selection Policy
- EVV Systems Transfer Policy
EVV Temporary Polices
- Temporary EVV Policies for Severe Winter Weather
- Temporary EVV Policies for the February 2021 Severe Winter Weather
- Electronic Visit Verification 180 Day & 90 Day Visit Maintenance Temporary Policy (New)
- EVV Policy Update: 180 Day & 90 Day Visit Maintenance Temporary Policy
- Electronic Visit Verification 90 Day Visit Maintenance Temporary Policy
- EVV Policy Update: 90 Day Visit Maintenance Temporary Policy
- Best Practices for Temporary EVV Policies for COVID-19
- Revised EVV Policies Effective October 1, 2020
- Existing EVV Users: Temporary Policies for COVID-19 Extended to Oct. 23, 2020
- COVID-19 Temporary EVV Policies
EVV Compliance
- EVV Compliance Oversight Reviews Q1 2022
- EVV Compliance Oversight Reviews Q2 2022
- EVV Compliance Oversight Reviews Q3 2022
- EVV Compliance Reviews
- 90-Day Notice of EVV Compliance for Cures Act Personal Care Services Providers
- CDS Employer EVV Usage Compliance Review Grace Period Extended
- 90-Day Notice of EVV Compliance for State-Required Personal Care Services Providers
EVV Visit Maintenance (VM) Unlock Request Information
- Visit Maintenance Unlock Request Job Aid for Consumer Directed Services (CDS) Employers
- Visit Maintenance Unlock Request Job Aid for Program Providers and Financial Management Services Agencies
- EVV Maintenance Unlock Request (VMUR) for Program Providers and FMSAs
- EVV Maintenance Unlock Request (VMUR) for CDS Employers
- EVV Visit Transaction Rejection Errors Guide Now Available
- EVV Visit Maintenance Unlock Request Policy
- EVV Allowable Phone Identification Policy
- EVV Billing Policy
- EVV Claims Matching Policy
- EVV Claims Submission Policy
The 21st Century Cures Act
- Cures Act EVV: Guidance to Ensure On-Time Payment to CDS Employees for Services Done on and After Jan. 1
- Cures Act EVV Expansion
- Updated EVV Service Bill Codes Table and Cures Act EVV Practice Period
- Cures Act EVV: Updated Timeline for Cures Act EVV Expansion
EVV Contact Info
EVV questions and concerns please contact Provider Relations:
- Phone: 832-828-1008
- Toll-Free: 1-800-731-8527
- Fax: 832-825-8750
- Website: www.texaschildrenshealthplan.org/for-providers
- Email: EVVGroup@texaschildrens.org
- HHSC DADS EVV Website
- EVV Contact Information Matrix
EVV Links:
Texas Children Health Plan / Texas Health and Human Service Commission (HHSC) Training Information
- Updates to HHSC EVV Mailboxes and Website
- New EVV TAC Rules
- EVV Portal Updates to Standard Reports and TexMedConnect
- Announcement of EVV Vendors
EVV Policies and Procedures
EVV Compliance
- EVV Compliance Oversight Reviews Policy
- EVV Compliance Oversight Reviews Delayed for EVV Usage and Misuse of EVV Reason Codes
EVV Visit Maintenance (VM) Unlock Request Information
- EVV Last Visit Maintenance Date Policy
- EVV Vendor Selection for Cures Act EVV Expansion Temporary Policy
- EVV Claims Submission Requirements
- EVV Vendor Selection Policy
- EVV Vendor Transfer Policy
The 21st Century Cures Act