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Labor Day Holiday Día del Trabajo

Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!

Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!

New Rewards Coming Soon! ¡Se vienen nuevas recompensas!

Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.

¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.

External Medical Review

TCHP follows the guidance on External Medical Review in accordance with the Uniform Managed Care Manual, Chapter 3.21.1 and Senate Bill 1207. The resource document available here outlines the different aspects of this process that are completed by designated Independent Review Organizations (IROs) when there are service denials, reductions, and eligibility denials for certain programs based on medical or functional necessity made by TCHP.

TCHP will ensure that all of the appropriate documentation is uploaded in Texas Integrated Eligibility Redesign System (TIERS) that was included in the service reduction or denial decision. Should the Member, the Member’s authorized representative, or the Member’s LAR decide to withdraw the EMR request, they must initiate an EMR request withdrawal communication to us here at TCHP.

External Medical Review contact information:

STAR Members at 832-828-1001 or toll free at 1-866-959-2555
STAR Kids Members toll free at 1-800-659-5764.

For written requests:

Email TCHPUM@TEXASCHILDRENS.ORG
Fax 832-825-8796 

Texas Children’s Health Plan
Attention: Utilization Management Department
WLS 8390
P.O. Box 301011
Houston, TX 77230-1011

Resources: