SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that they can submit prior authorizations securely online via Texas Children's® Link, our online provider portal. Providers are encouraged to submit authorization requests on our portal since this is the most efficient way for our team to process authorizations. To access Texas Children's® Link, click here.
Important benefits of using the new portal to submit authorizations include:
Real time access to authorization status information – Authorization status update and status history are immediately available and determinations can be reviewed on the portal in real time.
Auto authorizations for certain services – Certain services and supplies such as medically necessary nutritional supplements, general anesthesia for dental procedures and targeted case management can be submitted for auto authorizations.
Easy access for providers and staff – In addition to providers, both clinical staff and non-clinical staff may submit and review authorization requests and supporting documentation on the portal on behalf of a requesting provider.
Access to determination letters – Authorization determination letters can be accessed on the portal in real time.
To help providers learn more about submitting prior authorizations, there are some helpful ‘How-To Videos’ accessible on the provider portal under Quick Links.
Next steps for providers: Providers are encouraged to submit authorization requests on Texas Children's® Link since this is the most efficient way for our team to process authorizations. If providers are experiencing any barriers to submitting prior authorizations on Texas Children's® Link, they are encouraged to reach out to their assigned Provider Relations Liaison (PRL).
