Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Call to action: Texas Children Health Plan (TCHP) Care Coordination Team is pleased to provide a video on mood disorders available here, Mood Disorders in Primary Care. The video is on Bipolar Disorder and Major Depressive Disorder in children and adolescents. In the video, you will find not only a brief overview of the mood disorders, but also tips for engaging your patients and recommendations for when to refer your patient to a mental health provider. The video also shares contact information for our case management team that is available to assist you to ensure the highest quality of outpatient mental healthcare possible.
Video- Mood Disorders in Primary Care You will be asked to sign a guest book upon opening the video link. This is for TCHP administrative purposes.
Resources for providers: Please note that Child Psychiatry Access Network (CPAN) is available to you at https://txpeds.org/cpan and TCHP staff are always available to assist with our member’s mental health needs. Please find our contact information below.
Behavioral Health/Substance Abuse Hotline STAR 1-800-731-8529 CHIP 1-800-731-8528 STAR Kids 1-844-818-0125
Next step for Providers: Providers are strongly encouraged to view this video and consider implementing the recommendations into the daily operations of their practice for applicable patients.
