ALERT: Stay healthy this cold and flu season! Learn more
ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados! Más información
Attention: All Providers
Date: February 26, 2024
Call to action: Texas Children’s Health Plan (TCHP) would like to provide an update regarding Optum’s recent Change Healthcare network interruption. In an effort to mitigate the financial impact to our providers, TCHP has activated an alternative payment process that will be in effect until Optum’s Change Healthcare process is restored.
Alternative payment information
Setting up EFT
In order to setup electronic payments via an Automated Clearinghouse (ACH) please provide at least one of the following documents:
The letters above should include Bank Name, Bank Address, Account Name, Account Number, Account Type and ACH Routing Number. Please provide a current IRS Form W-9 to ensure we have the most accurate records for your organization. For more information or assistance setting up to receive an EFT, reach out to Vendor Maintenance at vendormaintenance@texaschildrens.org.
Next steps for providers: TCHP is working diligently to assess alternative options to minimize disruptions to you and your practice operations. We will provide updates as they become available. For urgent concerns, please contact your Provider Relation Liaison or Account Lead.
If you have any questions, please email Provider Relations at:providerrelations@texaschildrens.org.
For access to all Provider Alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.