SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Optum's Change Healthcare Network Interruption Update: Payment Information
Attention: All Providers
Date: February 26, 2024
Call to action: Texas Children’s Health Plan (TCHP) would like to provide an update regarding Optum’s recent Change Healthcare network interruption. In an effort to mitigate the financial impact to our providers, TCHP has activated an alternative payment process that will be in effect until Optum’s Change Healthcare process is restored.
Alternative payment information
Payments for claims received will be made via check until electronic funds transfer (EFT) is setup with our Accounts Payable department (please see the setup instructions below).
Until further notice, one check will be mailed for all lines of business (STAR, CHIP and STAR Kids). Checks will be issued weekly to the “pay to” address listed on your W-9 and associated with your provider contract.
We are working on a process to provide Explanations of Payment (EOPs). We will provide additional information and instructions as soon as it’s available.
In order to setup electronic payments via an Automated Clearinghouse (ACH) please provide at least one of the following documents:
A letter on your company letterhead confirming bank details and signed by your company’s authorized signatory;
A letter from your banking institution confirming bank details and signed by the bank’s authorized signatory; or
A copy of a Cancelled/Voided Check.
The letters above should include Bank Name, Bank Address, Account Name, Account Number, Account Type and ACH Routing Number. Please provide a current IRS Form W-9 to ensure we have the most accurate records for your organization. For more information or assistance setting up to receive an EFT, reach out to Vendor Maintenance at vendormaintenance@texaschildrens.org.
Next steps for providers: TCHP is working diligently to assess alternative options to minimize disruptions to you and your practice operations. We will provide updates as they become available. For urgent concerns, please contact your Provider Relation Liaison or Account Lead.
