Good news! We’ve made it easier for Texas Children’s Health Plan members to log in to the MyChart website. Now, you can access all your MyChart health care features anytime, anywhere using our new sign-in widget. Click the link to log in now
¡Buenas noticias! Hemos hecho más fácil el inicio de sesión en MyChart para nuestros miembros de Texas Children’s Health Plan. Ahora puedes acceder a todas las funciones de cuidado médico de MyChart en cualquier momento y desde cualquier lugar mediante nuestro nuevo widget de inicio de sesión. Haz clic en el enlace para iniciar sesión.
Important UpdateActualización importante:
Good news! All CHIP, STAR, and STAR Kids Member Handbooks are now available online. Quick, easy access to your benefits and coverage information - any time!
¡Buenas noticias! Todos los manuales para miembros de CHIP, STAR y STAR Kids ya están disponibles en línea. Obtén acceso rápido y sencillo a la información sobre tus beneficios y cobertura, ¡en cualquier momento!
Optum's Change Healthcare Network Interruption Update: Payment Information
Attention: All Providers
Date: February 26, 2024
Call to action: Texas Children’s Health Plan (TCHP) would like to provide an update regarding Optum’s recent Change Healthcare network interruption. In an effort to mitigate the financial impact to our providers, TCHP has activated an alternative payment process that will be in effect until Optum’s Change Healthcare process is restored.
Alternative payment information
Payments for claims received will be made via check until electronic funds transfer (EFT) is setup with our Accounts Payable department (please see the setup instructions below).
Until further notice, one check will be mailed for all lines of business (STAR, CHIP and STAR Kids). Checks will be issued weekly to the “pay to” address listed on your W-9 and associated with your provider contract.
We are working on a process to provide Explanations of Payment (EOPs). We will provide additional information and instructions as soon as it’s available.
In order to setup electronic payments via an Automated Clearinghouse (ACH) please provide at least one of the following documents:
A letter on your company letterhead confirming bank details and signed by your company’s authorized signatory;
A letter from your banking institution confirming bank details and signed by the bank’s authorized signatory; or
A copy of a Cancelled/Voided Check.
The letters above should include Bank Name, Bank Address, Account Name, Account Number, Account Type and ACH Routing Number. Please provide a current IRS Form W-9 to ensure we have the most accurate records for your organization. For more information or assistance setting up to receive an EFT, reach out to Vendor Maintenance at vendormaintenance@texaschildrens.org.
Next steps for providers: TCHP is working diligently to assess alternative options to minimize disruptions to you and your practice operations. We will provide updates as they become available. For urgent concerns, please contact your Provider Relation Liaison or Account Lead.
