SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Texas Children’s® Link, Online Provider Portal Claim Submission Guidance

Date: March 1, 2024
 
Attention: All Providers

Call to action: In response to Optum’s recent Change Healthcare network interruption, Texas Children’s Health Plan (TCHP) would like to provide details on the claim submission methods currently available.

Where can providers submit claims:

The most efficient option is submitting claims and appeals through Texas Children's® Link, our provider portal https://epiccarelink.texaschildrens.org/

  • The batch claim submission process is available on the portal, where 837 files can be uploaded directly onto Texas Children's® Link.
    • To access this from Texas Children's® Link, go to External Sites > TCHP Provider Tools > TCHP Batch Claims
  • If you do not already have a Texas Children's® Link account, you can request an account by visiting https://www.texaschildrenshealthplan.org/providers/link-provider-portal

How to check claim status:

Online claim resources

We have how-to videos to assist with claim submission available in the Texas Children’s® Link portal under the quick links section. The quick links section is located at the bottom of the portal homepage.

When can providers begin submitting claims via the portal:

  • As soon as you have access to Texas Children's® Link.

We understand the disruption this matter has caused to your operations. Please know that TCHP is working diligently to resume operations as quickly as possible for our providers. For any immediate concerns, please contact your Provider Relations Liaison or Account Lead.

If you have any other questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.