Skip the ER! You Have Options.
Download a quick reference guide to have handy to know your options. Get the care you need when you need it.
Urgent care clinics are open late and on weekends to treat non-emergency conditions.
- Minor Burns
- Sore throats
- Minor Injuries from falls or sports
- Sprains and Strains
- Urinary Tract Infections
Skip the ER! You have options.
Don’t wait at the ER if you don’t have to.
The ER isn’t your only choice when you or your child need medical treatment quickly for a non-emergency. You have a variety of options to help you get the care you need in the right place at the right time.
24-Hour Nurse Help Line
To talk to a nurse about your health concerns 24 hours a day, 7 days a week, call the 24-Hour Nurse Help Line toll-free at 1-800-686-3831. The nurse can give you health information or tell you where you should go to get health services.
Texas Children's® Anywhere Care
Texas Children’s Anywhere Care allows you to have an online health care visit with a provider* for a non-emergency. Our providers can conveniently diagnose and, if necessary, write prescriptions for a variety of routine medical conditions. To learn more, visit texaschildrenshealthplan.org/anywherecare
Urgent Care Clinic
Urgent care clinics are open late and on weekends to treat non-emergency conditions. To see a full list of urgent care clinics close to you, visit texaschildrenshealthplan.org/urgentcare
Hospital Emergency Room or 911
If you or your child experience serious pain, seizures or are in an immediate life-or-death situation, you should go to the nearest emergency room as soon as possible or call 911.
Is it a Medical Emergency?
Find out below. Then decide what's your best option.
|24-Hour Nurse Help Line ||Urgent Care Clinic||Emergency Room (ER) or 9-1-1|
* Texas Children’s Anywhere Care providers may include doctors and advanced practice providers.