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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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HEDIS Spotlight: Prenatal / Postpartum Care

HEDIS stands for Healthcare Effectiveness Data and Information Set. It is a widely used set of performance measures by the nation’s health plans, and an essential tool in ensuring that our members are getting the best healthcare possible. It is extremely important that our providers understand the HEDIS® specifications and guidelines. In this section of The Checkup we will highlight different HEDIS metrics. We will provide a description of the measures, the correct billing codes to support services rendered and tips that includes specific resources and tools available to you that correspond with that measure. MEASURE: FOLLOW-UP AFTER HOSPITALIZATION FOR MENTAL ILLNESSMEASURE DESCRIPTION: Members 6 years of age and older who were hospitalized for treatment of selected mental health diagnoses and who had an outpatient visit, an intensive outpatient encounter or partial hospitalization with a mental health practitioner within 7 and 30 days of discharge. CODING: Codes to Identify Follow-up Visits (must be with a mental health practitioner) CPT®-: 99201-99205, 99211-99215, 99217-99220, 99341- 99345, 99347-99350 UB Rev (Visit in a behavioral health setting: 0513, 0900-0905, 0907, 0911-0919 UB Rev (Visit in a non-behavioral health setting): 0510, 0515-0523, 0526-0529, 0982, 0983 TIPS:
  • The literature indicates that the patient is at greater risk for hospitalization within the first 7 days post-discharge, and that the risk of patient self-harm is high within the first 3 weeks post-discharge
  • Ensure that the follow-up appointment is made before the patient leaves the hospital and is scheduled within 7 days of discharge
  • Assist the patient with navigation of barriers, such as using their transportation benefit to get to their follow-up appointment
  • Review medications with patients to ensure they understand the purpose and appropriate frequency and method of administration
  • Ensure accurate discharge dates and document not just the appointments scheduled, but appointments kept. Visits must be with a mental health practitioner.
  • Follow-up visits must be supported by a claim, encounter or note from the mental health practitioner’s medical chart Other
  • Patients with chronic mental illness who are receiving care in multiple care settings may benefit from the TCHP Case Management Program – please contact Case management at 832-828-1430
MEASURE: Metabolic monitoring for children and adolescents on antipsychotics MEASURE DESCRIPTION: Children age 1 – 17 years that had two or more antipsychotic prescription dispensing events of the same or different medications and had metabolic testing (Glucose or HbA1C and LDL –C or other cholesterol test. CODING: Codes to identify Metabolic Testing Glucose test CPT: 80047, 80048, 80050, 80053, 80069, 82947, 82950, 82951 HbA1C test CPT: 83036, 83037, 3044F-3046F LDL –C test CPT: 80061, 83700, 83701, 83704, 83721, 3048F-3050F Cholesterol tests other than LDL, CPT: 82465, 83718, 84478 TIPS: Stress importance to parent/caregiver of the need to have these test performed Schedule follow-up appointments before patient leaves your office Have staff outreach no show patients to reschedule   MEASURE: Diabetes screening for people with schizophrenia or bipolar disorder who are using antipsychotic medications MEASURE DESCRIPTION: Patients 18 – 64 years of age with schizophrenia or bipolar disorder, who were dispensed an antipsychotic medication and had a diabetes screening test. CODING: Glucose test CPT: 80047, 80048, 80050, 80053, 80069, 82947, 82950, 82951 HbA1C test CPT: 83036, 83037, 3044F-3046F TIPS:
  • Screen your patients with these diagnoses that are taking antipsychotic medications yearly for diabetes
  • Explain to the patient the importance of completing lab work ordered