Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
HEDIS stands for Healthcare Effectiveness Data and Information Set. It is a widely used set of performance measures utilized by the nation’s health plans, and an essential tool to ensure our members are getting the best healthcare possible. It is extremely important that our providers understand the HEDIS® specifications and guidelines. In this section of The Checkup, we will highlight different HEDIS metrics. We will provide a description of the measures, the correct billing codes to support services rendered, and tips to direct you to available resources and tools.
MEASURE: Antidepressant Medication Management
MEASURE DESCRIPTION: The percentage of members 18 years of age and older who were treated with antidepressant medication had a diagnosis of major depression and remained on an antidepressant medication treatment. This measure is strictly related to medication compliance.
Two rates are reported:
Effective Acute Phase Treatment: The percentage of members who remained on an antidepressant medication for at least 84 days or 12 weeks.
Effective Continuation Phase Treatment: The percentage of members who remained on an antidepressant medication for at least 180 days or six months. The clock starts at the earliest prescription dispensing date for an antidepressant medication during the intake period.
CODING:
ICD-10 CM codes for major depression: F32.0-F32.4, F32.9, F33.0-F33.3, F33.41, F33.9
TIPS:
Talk to your patients about the new medications and encourage discussion about:
Expectations of how long to wait for a determination to be made about the effectiveness, since it can take three weeks or longer
Expectations about how long the patient may need to be on the medication based on severity and lifetime recurrence
Risks of discontinuing the medication prior to six months and that this is associated with a higher rate of recurrence of depression
Possible side effects and that they are generally not dangerous so much as bothersome
What the patient should do if they experience side effects
The importance of continuing medication, even if the patient is feeling better
How to get in touch with your office with questions or concerns
Additional factors that can contribute to improvement in symptoms along with the medication, such as aerobic exercise and counseling or therapy
The goal of full remission, which may involve increasing the dose even if some improvement is noted at the first follow-up visit
Auto-refill programs and barriers to refilling medications
Provide written instructions to support educational messages.
Schedule follow-up visits in three to six weeks to reassess symptoms and see if changes need to be made to type or dose of medication.
Outreach to patients who cancel appointments and have not rescheduled.
MEASURE: Follow-up Care for Children Prescribed ADHD Medication
MEASURE DESCRIPTION: This HEDIS measure looks at the percentage of children ages 6-12 who were newly prescribed attention deficit/hyperactivity disorder (ADHD) medication and have had at least three follow-up care visits within a 10-month period; the first visit should be within 30 days of the first ADHD medication dispensed.
Two rates are reported:
Initiation phase: Patients between 6 and 12 years of age who were diagnosed with ADHD and had one follow-up visit within 30 days of their first prescription of ADHD medication.
Continuation and maintenance phase: Patient remained on ADHD medication and had two more visits within nine months.
When prescribing a new ADHD medication, consider starting members with a 21-day supply to ensure they return for follow up within the first 30 days.
Schedule the return appointment to occur within 14-21 days after the initial prescription to assess effectiveness, address any side effects and adjust or refill initial prescription.
Schedule follow-up visits while patients are still in the office.
Have your office staff call patients at least three days before appointments.
After the initial follow-up visits, schedule at least two more office visits in the next nine months to monitor patient’s progress.
Be sure that follow-up visits include the diagnosis of ADHD.
Educate your patients and their parents, guardians or caregivers about the use of and compliance with long-term ADHD medications and the disease process.
Provide written instructions to support educational messages.
Outreach to patients who cancel appointments and have not rescheduled.
DO NOT continue these controlled substances without at least 2 visits per year to evaluate the child’s progress. If nothing else, you need to monitor the child’s growth to make sure he or she is on the correct dosage.