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Labor Day Holiday Día del Trabajo

Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!

Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!

New Rewards Coming Soon! ¡Se vienen nuevas recompensas!

Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.

¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.

Practitioner Statement of Need (PSON)

Before an assessment for PAS, PCS, and/or HAB for a Texas Children’s Health Plan member can take place, Texas Children’s Health Plan must receive a Practitioner Statement of Need (PSON) signed by a practitioner (physician, advanced practice nurse, or physician assistant) who has examined the member in the last 12 months and reviewed all relevant medical records. After the assessment, the provider will receive information regarding the number of provider hours (if any) to be authorized for the member, as well as the opportunity to discuss any related concerns. This process is meant to facilitate fuller collaboration between the provider and Texas Children’s Health Plan’s Service Coordination team, with the goals of increased communication related to the member’s functional needs and assurance that underlying medical conditions/complications are addressed by suitable medical professionals. It is also intended to maintain consistency and facilitate transitions between Medicaid programs, in agreement with updated contractual requirements set forth by the Texas Health and Human Services Commission (HHSC).