Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Prior Authorization required on all Vendor Drug Program (VDP) identified medications
Attention: Star Kids ProvidersSubject: Reminder: Prior Authorization required on all Vendor Drug Program (VDP) identified medications
Texas Children’s Health Plan requires prior authorization (PA) on certain medications per the VDP website prior to dispensing to members. To obtain a list of medications requiring prior authorization, visit the VDP website at: http://www.txvendordrug.com/formulary/preferred-drugs.shtml
Providers can also view instructions on accessing and using the formulary at the Texas Children’s Health Plan website:
http://www.thecheckup.org/2016/06/09/do-you-know-how-to-access-the-texas-childrens-healthplan-formulary/
Providers can submit PA documentation to Texas Children’s Health Plan’s pharmacy benefit manager, Navitus. PA forms can be found here:
https://www.navitus.com/texas-medicaid-star-chip/prior-authorization-forms.aspx
Prior authorizations need to be submitted to Navitus by faxing to 855-668-8553 and for questions please contact Navitus Customer Care at 877-908-6023.
If the prior authorization request is denied, Providers may request an appeal by faxing the request to 832-825-8796. To assist Texas Children’s Health Plan in your request, please include the following information in your submission:
The reason for your appeal
A copy of the Navitus denial letter
A copy of documentation submitted to Navitus for prior authorization
Clinical documentation supporting the use of the medication
You can also contact Texas Children’s Health Plan’s Utilization Management at 832-828-1004, option 5 for further information.