Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Attention: All Providers
Effective Date: July 22, 2020
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: This is a reminder that Texas Children’s Health Plan (TCHP) requires authorization of all gait trainers and standers, including all accessories. There is one addition to the guideline, which aligns with Texas Medicaid Provider Procedure Manual (TMPPM), standers and gait trainers will not be prior authorized for a member within one year of each other.
How this impacts providers: TCHP wanted to bring attended to one major change in the guideline, this was removed: member demonstrates the ability to stand or ambulate with the device.
To request prior authorization for Standers, the following documentation must be provided:
Diagnoses relevant to the requested equipment, including functioning level and ambulatory status
Anticipated benefits of the equipment
Frequency and duration of the client’s standing program
Anticipated length of time the client will require this equipment
Client’s height, weight, and age
Anticipated changes in the client’s needs, anticipated modifications, or accessory needs, as well as the growth potential of the stander
To request prior authorization for Gait Trainers, the following documentation must be provided:
All required documentation for a stander AND
documentation that the member has ambulatory potential and benefits from a gait training program AND
an assessment of the accessibility of the client’s residence to ensure that the gait trainer is usable in the home
