Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Attention: All Providers
Effective Date: July 22, 2020
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: This is a reminder that Texas Children’s Health Plan (TCHP) requires authorization of all gait trainers and standers, including all accessories. There is one addition to the guideline, which aligns with Texas Medicaid Provider Procedure Manual (TMPPM), standers and gait trainers will not be prior authorized for a member within one year of each other.
How this impacts providers: TCHP wanted to bring attended to one major change in the guideline, this was removed: member demonstrates the ability to stand or ambulate with the device.
To request prior authorization for Standers, the following documentation must be provided:
Diagnoses relevant to the requested equipment, including functioning level and ambulatory status
Anticipated benefits of the equipment
Frequency and duration of the client’s standing program
Anticipated length of time the client will require this equipment
Client’s height, weight, and age
Anticipated changes in the client’s needs, anticipated modifications, or accessory needs, as well as the growth potential of the stander
To request prior authorization for Gait Trainers, the following documentation must be provided:
All required documentation for a stander AND
documentation that the member has ambulatory potential and benefits from a gait training program AND
an assessment of the accessibility of the client’s residence to ensure that the gait trainer is usable in the home