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Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Benefit reminder and Prior Authorization Update for Spravato

Attention: Behavioral health ProvidersEffective Date: January 1, 2021Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: Texas Children’s Health Plan (TCHP) aligns with the Health and Human Services Commission (HHSC) on the revised prior authorization criteria for Spravato (Esketamine). Effective January 1, 2021, HHSC will revise the Medicaid and CHIP prior authorization criteria for Spravato (Esketamine). Spravato (Esketamine) is currently used for treatment-resistant depression (TRD). Effective January 1, it will also be a benefit for the treatment of depressive symptoms in adults with major depressive disorder (MDD) with acute suicidal ideation or behavior. Esketamine (Spravato) is available only as a medical benefit and may be distributed through specialty pharmacy providers with dates of service on or after July 1, 2020. Providers/health care settings, pharmacies, and members must be certified and/or enrolled in the in the Spravato Risk and Evaluation Mitigation Strategy (REMS) program. References:Outpatient Drug Services HandbookTMHP notice dated June 5, 2020How this impacts providers: Patients must meet the following requirements for approval of therapy:
  • Be 18 years of age or older
  • Have a diagnosis of MDD (diagnosis code F320, F321, F322, F324, F325, F329, F330, F331, F332, F3340, F3341, F3342 or F339)
  • Have a prescriber’s evaluation show suicidal ideation with intent, or the person needs acute psychiatric hospitalization due to the imminent risk of suicide
  • Receive Esketamine (Spravato) nasal spray concomitantly with an oral antidepressant agent (Esketamine [Spravato] should not be used as monotherapy)
  • Have a healthcare provider administer Esketamine (Spravato) under direct observation, and the provider must monitor for at least 2 hours after each treatment session
  • Have an attestation of baseline scoring of clinical assessment of MDD before starting Esketamine (Spravato) treatment
  • Not have contraindications to Esketamine (Spravato), such as aneurysmal vascular disease, arteriovenous malformation, or intracerebral hemorrhage
Next steps for providers: Providers should communicate these changes to their staff.If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.