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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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New prior authorization requirements for Mepolizumab (Nucala)

Date: December 21, 2020Attention: Allergists & Immunologists, Pulmonologists Effective Date:  February 1, 2021Call to action: Texas Children’s Health Plan (TCHP) is aligning prior authorization criteria for mepolizumab (Nucala), J2182, with the Texas Medicaid Provider Procedures Manual (TMPPM). Mepolizumab (Nucala) is a clinician administered drug indicated for members with severe asthma with an eospinophilic phenotype.   Mepolizumab (Nucala) is also indicated as a steroid sparing agent for certain types of hypereosinophilic syndrome (HES) and eosinophilic granulomatosis with polyangiitis (EGPA). Below are the new prior authorization criteria for TCHP members effective 2/1/2021. For initial therapy, ALL of the following criteria must be met:
  • Only for members 6 years old and older
  • Treatment of mepolizumab may not be used concurrently with omalizumab or any other interleukin-5 or interleukin-4 antagonist.
  • Procedure codes J0517, J2357, and J2786 may not be billed in any combination for the same date of services by any provider.
  • Providers may not bill for an office visit if the only reason for the visit is a mepolizumab injection.
Documentation supporting medical necessity for treatment of asthma with mepolizumab must be submitted with the request and must indicate the following:
  • Symptoms are inadequately controlled with use of one of the following combination therapies:
  • 12 months of high-dose inhaled corticosteroid (ICS) given in combination with a minimum of 3 months of additional controller medication (either a long-acting beta2-agonist [LABA], leukotriene receptor antagonist [LTRA], or theophylline), unless the individual is intolerant of, or has a medical contraindication to these agents; or
  • 6 months of inhaled corticosteroid (ICS) with daily oral glucocorticoids given in combination with a minimum of 3 months of an additional controller medication (a LABA, LTRA, or theophylline), unless the individual is intol­erant of, or has a medical contraindication to these agents.
  • Pulmonary function tests (spirometry) must have been performed within a three-month period and be documented.
Note:  Exceptions may be considered with documentation of medical reasons explaining why pulmonary function tests cannot be performed.
  • Client is not currently smoking, using electronic cigarettes, or heat-not-burn (IQOS) inhaled nicotine delivery devices.
  • One of the following blood eosinophil counts in the absence of other potential causes of eosino­philia, including, neoplastic disease, and known or suspected parasitic infection:
  • Greater than or equal to 150 cells/microliter within 1 month prior to initiation of therapy; or
  • Greater than or equal to 300 cells/microliter within 12 months prior to initiation of therapy
Note: 1 microliter (ul) is equal to 1 cubic millimeter (mm3)For renewal or continuation of therapy, evidence of clinical benefit after a 12-month trial can include:
  • Reduced asthma symptoms
  • Improved Asthma Control Test (ACT) score
  • Improved lung function (spirometry)
  • Lack of severe adverse effect (such as anaphylaxis)
  How this impacts providers: Providers who believe mepolizumab is medically necessary for the member but does not meet criteria must submit a letter of medical necessity to be reviewed by a Medical Director.  Providers should adjust their prescribing patterns accordingly and communicate these changes to their staff. Next steps for providers: Prior authorization requests for J2182 must be submitted with a Special Medical Prior Authorization (SMPA) Request Form.  The completed Special Medical Prior Authorization (SMPA) Request Form must be maintained by the provider in the member’s medical record and is subject to retrospective review.  Providers should communicate these changes to their staff.  If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers