Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!
Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!
New Rewards Coming Soon!¡Se vienen nuevas recompensas!
Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.
¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.
Update: New Edit Implemented by Claims Processor, Change HealthCare
Date: April 5, 2021
Attention: All Providers
Effective Date: March 25, 2021Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: This is an update to communication we previously posted:
For network providers that have submitted institutional claims, (UB04 837I) from February 16, 2021 through March 25, 2021 and received a rejection from the claims clearinghouse with the message, “Attending NPI, Name, Taxonomy required”, TCHP asks that providers please resubmit these claims for processing through Thursday, April 15, 2021. We have made an update to Change Healthcare to temporarily relax this clearinghouse edit. Beginning on April 16th, institutional claims will be rejected at the clearinghouse if they do not include Attending Physician and Attending Physician NPI.
This information previously posted on the attending NPI and taxonomy code requirement is no longer valid until further notice:
Texas Children’s Health Plan (TCHP) would like to inform network providers that beginning February 1, 2021, Change Health Care (CHC) will require the following information on all UB04 (837I) claims:
Attending provider name- the individual who would normally be expected to certify and re-certify the medical necessity of the number of services rendered or who has primary responsibility for the patient’s medical care and treatment.
National Provider Identifier (NPI) Number- NPI must be submitted unless the provider has an API assigned, which will be reported in Loop 2310A.
Taxonomy code as per Texas Medicaid’s requirement-it is critical that the taxonomy code selected as the primary or secondary taxonomy code during a provider’s enrollment with Texas Medicaid and Healthcare Partnership (TMHP) is included on all electronic transactions. The appropriate information as indicated on the provider enrollment letter.
As a reminder, claims must also include the following information:
The most appropriate ICD-10-CM diagnosis code that represents the purpose for the service
The most appropriate Current Procedural Terminology (CPT) or Healthcare Common Procedure Coding System (HCPCS) procedure code that represents the service provided.
