Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Date: June 29, 2021
Attention: Primary Care Providers and Pulmonologists
Subject: Nucala Clinical Prior Authorization Update
Effective Date: July 12, 2021Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: The Health and Human Services Commission (HHSC) will update the clinical prior authorization criteria for Nucala in the Molononal Antibody Agents for Asthma clinical criteria guide on July 12, 2021, in accordance with the US Food and Drug Administration (FDA) approved indications. Texas Children’s Health Plan (TCHP) will align with this guidance from HHSC.
How this impacts providers: HHSC will change the age criteria to match the FDA-approved age indication for the Nucala prefilled autoinjector and prefilled syringe. Other formulations of Nucala are indicated as maintenance treatment for patients six years and older with severe eosinophilic asthma. However, the prefilled autoinjector and the prefilled syringes are only FDA-approved for at-home use for adults and adolescents age 12 and older.
Next steps for providers: Providers should share this communication with their staff and use the updated prior authorization forms.
Reference: http://www.thecheckup.org/2021/04/08/provider-alert-additional-guidance-for-hepatitis-c-drug-prior-authorization-changes-effective-march-1-2021/
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