Revised EVV Policy Handbook Now Available

Date: November 15, 2021 Attention: Financial Management Services Agencies (FMSA) and Consumer Directed Services (CDS) Employers Effective Date: November 1, 2021Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event. Call to action: Revisions to the Electronic Visit Verification Policy Handbook published Nov. 1. The handbook includes EVV standards and policy requirements for:

• Program providers
• Financial Management Services Agencies
• Consumer Directed Services employers
• Payers such as HHSC and managed care organizations

How this impacts providers: The revised Policy Handbook replaces the individual policy files that were on the HHSC EVV webpage.

• The EVV Policy Handbook Revisions – November 2021 (PDF) lists the EVV policy changes.

Next steps for providers: No action required. If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.