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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Hepatitis C Treatment Coverage and PDL Update Scheduled for January 1

Date: December 20, 2022

Attention: All Providers

Effective date: January 1, 2023

Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.

Call to action: On January 1, 2023, the Texas Health and Human Services Commission (HHSC) will designate one medication as the preferred direct-acting antiviral (DAA) drug option for treating Hepatitis C infection.  HHSC will designate all other DAA drugs on the Medicaid formulary as non-preferred. Managed care organizations like Texas Children’s Health Plan are required to follow HHSC’s preferred drug list (PDL). 

Drug NameJan 1, 2023  PDL status
MavyretPreferred
EpclusaNon-Preferred
VoseviNon-Preferred

How this impacts providers: All Medicaid clients are eligible for DAA treatment with the primary preferred agent regardless of the client’s METAVIR fibrosis score, and prior authorization (PA) is not required.  Any enrolled Medicaid provider can prescribe the preferred drug, and a drug screening is not required.

Any active members taking Epclusa/Voesvi will need to be switched to Mavyret. Providers must follow these next steps:

  1. The only exceptions to continue non-preferred agents Eplucsa or Vesvi are if the member has treatment failure, contraindication, allergic reactions to Mavyret. Providers can also submit an exception request if the member has stage-4 cancer.
  2. If members meet the exception criteria, providers may submit a prior authorization request form to Navitus (see link here).
  3. If providers do NOT submit a new prescription for Mavyret, members will have their refill claims rejected at the point of sale for “Prior Authorization” required (PDL).
  4. If the member does not have any of the exceptions above, but providers still feel it is medically necessary to stay on the non-preferred agent, providers may appeal the PDL prior authorization denial for medical necessity.
  5. Additionally, effective January 1, the following clinical prior authorization forms for Hepatitis C treatment agents will be retired and no longer necessary:
  6. Antiviral Agents for Hepatitis C Virus – Initial Request (HHS Form 1335)
  7. Antiviral Agents for Hepatitis C Virus – Initial Request – Addendum (HHS Form 1342)

Next steps for providers: Providers should notify their members of the medication therapy change and submit new prescriptions to the pharmacy for Mavyret before January 1. If the member meets criteria to obtain a non-preferred product, the provider must submit a PDL prior authorization request as quickly as possible to avoid delay of care. If the member does not meet the exception criteria, the provider must submit an appeal and provide medical necessity rationale before January 1.  

If you have any questions, please email TCHP Pharmacy at: TCHPPharmacy@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.

For access to the PDL Hepatitis C prior authorization form: Log into the Navitus provider portal, or visit txstarchip.navitus.com, click “Prior Authorization Forms”, and select the “Hep C Agents (PDL)” prior authorization request.