SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
REMINDER: Federal Public Health Emergency Ended May 11, 2023 – Update on COVID Flexibilities
Date: May 19, 2023
Attention: All Providers
Call to action: The Health and Human Services Commission (HHSC) updated the COVID flexibilities with several new updates since March 2023 as a result of the public health emergency (PHE) ending. This includes the following:
HHSC to End Telephone (Audio-only) Medical Services COVID-19 Guidance and Issue Temporary Guidance for Certain Audio-Only Services
Infection Control Supplies Procedure Code S8301 No Longer a Benefit Effective May 12, 2023
Advance Notice of Requirements for the Use of Telecommunications for Service Coordination and Assessments
Previously reported flexibilities ending May 11, 2023, include the following:
Case Management for Children and Pregnant Women (CPW) COVID-19 Flexibilities
Remote Delivery of THSteps Medical Checkups For a full description of the visit components and billing information click here to visit the provider alert.
Telephone (Audio-only) Nutritional Counseling Services Ending at End of PHE
Spell of Illness Extension for COVID-19-Related Inpatient Hospital Claims
Background information: HHSC has previously provided notice that the above flexibilities for COVID-19 federal PHE declared January 31, 2020, ended on May 11, 2023. In response to the PHE, HHSC had implemented certain flexibilities for Texas Children’s Health Plan and other managed care organizations (MCOs) and dental maintenance organizations (DMOs), providers and members, and has issued guidance through MCO Notices with expiration dates to reflect when these guidances will end.
