SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Update: Delivery of Certain Behavioral Health Services through Synchronous Audiovisual or Synchronous Telephone (Audio-Only) Technology
Date: October 25, 2023
Attention: Behavioral Health Providers
Effective date: December 1, 2023
Call to action: The purpose of this communication is to offer information about updates to most of the behavioral health Medicaid benefits to clarify the delivery of those services through synchronous audiovisual or synchronous telephone (audio-only) technology.
How this impacts providers: The Texas Medicaid & Healthcare Partnership (TMHP) will update the Texas Medicaid Provider Procedures Manual (TMPPM), Behavioral Health and Case Management Services, effective December 1, 2023. Handbook (Vol. 2, Provider Handbooks) to clarify language for the delivery of the following:
Mental health targeted case management (MHTCM)
Mental health rehabilitative (MHR)
Outpatient mental health
Peer specialist, and substance use disorder (SUD) services through synchronous audiovisual or synchronous telephone (audio-only) technology
Additional clarifying information includes the following:
In this update, references to provider, treating provider, or same provider will be replaced with billing provider or same billing provider, as applicable.
Same billing provider will be defined as providers within the same entity or organization as identified by the entity’s or organization’s National Provider Identifier (NPI) number or numbers if the entity or organization has multiple locations.
This update adds language to clarify the in-person or synchronous audiovisual 6-month and every rolling 12-month requirements for providing services through synchronous telephone (audio-only) technology. The updated language will specify:
The MHTCM, MHR, outpatient mental health, peer specialist, and SUD services that may count toward the requirements.
Another authorized professional or paraprofessional of the same billing provider as the one that renders services by synchronous telephone (audio-only) technology may deliver the requirements.
