SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Update to Clarify Delivery of Certain Behavioral Health Services through Synchronous Audiovisual or Synchronous Telephone (Audio-Only) Technology
Date: February 16, 2024
Attention: Behavioral Health Providers
Effective date: December 1, 2023
Call to action: The purpose of this communication is to provide further information about the October 26 Provider Alert. This alert provides updates to some of the behavioral health Medicaid benefits and to clarify the delivery of those services through synchronous audiovisual or synchronous telephone (audio-only) technology that are effective December 1, 2023.
Texas Children’s Health Plan (TCHP) follows the limitations and requirements for the corresponding behavioral health codes outlined by the Texas Medicaid and Healthcare Partnership (TMHP) in the Texas Medicaid Provider Procedures Manual, Behavioral health and Case Management Services Handbook.
How this impacts providers: Texas Children’s Health Plan would like to highlight the following points about audio-only services:
Audio-only services are a benefit for the delivery of specific mental health services including but not limited to outpatient mental health targeted case management (MHTCM), mental health rehabilitative (MHR), peer specialist, and substance use disorder (SUD) services and must be billed with modifier FQ.
Face-to-face interaction, such as an in-person visit, as well as the use of synchronous audiovisual technology over synchronous telephone (audio-only) is encouraged. If audio-only services are provided, the provider must document in the medical record the reason(s) why audio-only was used.
The billing provider is required to conduct at least one in-person or synchronous audiovisual MHR, MHTCM, or peer specialist service every rolling 12 months from the date of the initial service delivered by audio-only technology (see TMPPM for details).
Texas Children’s Health plan reserves the right to conduct an audit of the medical records to confirm compliance with visit requirements, correct billing practices, or other education needs.
