SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Availity Now Offered to Providers for Electronic Claims Submission
Date: March 26, 2024
Attention: All Providers
Effective Date: March 25, 2024
Call to action: Texas Children’s Health Plan (TCHP) would like to announce that Availity is now available as a clearinghouse option for electronic claims submissions.
Getting Started with Availity:
If a provider already uses Availity as a clearinghouse, then claims will route to TCHP payer IDs as normal (payer ID information can be found in the TCHP Institutional Guide and TCHP Professional Guide). No additional action is required.
If a provider uses Change Healthcare as a clearinghouse, then you can enroll with Availity for claims routing.
If a provider uses a clearinghouse other than Change Healthcare, then you can have claims routed to Availity using the TCHP payer IDs.
If providers are not currently enrolled with Availity, they can register here. To learn more about Availity, please visit their FAQ document here. Additionally, providers can attend a live webinar to learn the process of registering an account below:
Can’t attend a live webinar? You can view a recording here.
If you prefer to not use Availity, then you can continue submitting electronic claims via the Texas Children’s Link provider portal. Click here to learn more about submitting claims via the provider portal.
Next step for providers: TCHP is working diligently to assess alternative options to minimize disruptions to you and your practice operations. We appreciate your patience and partnership. We will provide updates as they become available. For urgent concerns, please contact your Provider Relation Liaison or Account Lead.
