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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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UPDATED Prior Authorization Criteria for Rytelo Effective February 1, 2025

Date: January 7, 2025

Attention: All Providers

Prior authorization effective date: February 1, 2025

Call to action: The purpose of this communication is to inform providers that on January 1, 2025, Rytelo became a benefit of Medicaid and CHIP. The Texas Health and Human Services Commission (HHSC) requires prior authorization for Rytelo(procedure code J0870) for Medicaid and CHIP, effective February 1, 2025.

Rytelo (Imetelstat) is an oligonucleotide telomerase inhibitor indicated for the treatment of adult clients with low- to intermediate-1 risk myelodysplastic syndromes (MDS) with transfusion-dependent anemia requiring four or more red blood cell (RBC) units over eight weeks who have not responded to, have lost response to, or are ineligible for erythropoiesis-stimulating agents (ESA).

Please submit Special Medical Prior Authorization (SMPA) Request form in addition to information requested below.

Rytelo (Imetelstat) IV infusion Criteria:

  • Patient is at least is 18 years or older; AND
  • Patient has confirmed diagnosis of low- to intermediate-1 risk MDS (diagnosis code D460, D461, D464, D469, D46A, D46B, D46C, or D46Z); AND
  • Patient has transfusion-dependent anemia requiring regular RBC transfusions, defined as more than four RBC units over eight weeks; AND
  • Patient does not have deletion 5q cytogenic abnormalities; AND
  • Patient is not concomitantly taking any other erythropoiesis-stimulating agents.
  • Provider attests to the patient not responding or has lost response or is ineligible for ESA; AND
  • Provider attests to counseling female clients of childbearing age regarding the use of an effective method of contraception to prevent pregnancy during treatment with Rytelo (Imetelstat); AND
  • Provider attests to ruling and or addressing other causes of anemia (such as such as abnormal bleeding, hemolysis, nutritional deficiency, or renal disease).

Provider Attestation Requirements:

Monitoring Parameters

  • Provider should monitor the following
    • Liver function test before initial administration, then weekly for the first cycle, and before each cycle thereafter.
    • Thrombocytopenia and neutropenia after infusion. 

Next step for providers: Providers should refer to the Texas Medicaid Provider Procedures Manual (TMPPM),Outpatient Drug Services Handbook for more details on the clinical policy and prior authorization requirements.

Note: If request is for a non-FDA approved dose, indication, or age medical rational must be submitted in support of therapy (such as high-quality peer reviewed literature, acceptable compendia or evidence based practice guidelines) and exceptions will be considered on a case-by-case basis. 

If and when there any updates or changes related to the coverage for Rytelo, we will promptly communicate those changes to you.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into
www.texaschildrenshealthplan.org/provideralerts.