Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Tracking for Lifetime Spending Limits Available in the Long-Term Care Online Portal

Date: February 19, 2025

Attention: STAR Kids Providers

Effective date: February 21, 2025

Call to action: Texas Children’s Health Plan (TCHP) would like to make STAR Kids providers aware that starting on February 21, 2025; enhancements will be made to the Texas Medicaid & Healthcare Partnership (TMHP) Long-Term Care Online Portal (LTCOP). Users will soon be able to track and determine if a person receiving services with lifetime or periodic limits has met their lifetime spending limit.

How this impacts providers: The LTCOP enhancements will include the following:

  • Improved utilization tracking: The TMHP Claims Management System will configure and track service limit utilization data in LTCOP.
  • Expanded user access: Home and Community-based Services (HCS) and Texas Home Living (TxHmL) providers and local intellectual and developmental disability authorities (LIDDAs) will be able to access utilization data to check how much of a lifetime or periodic limit has been used before requesting new services.
  • Enhanced search capabilities: Users submitting 3608 and 8582 Individual Plan of Care (IPC) forms will be able to search for utilization information using various criteria, including paid claim dollar amounts.
  • Flexibility for future services: This enhancement is designed to accommodate future services with lifetime or periodic limits, such as legislatively mandated employment readiness services.
  • Accurate and timely information: This enhancement ensures that providers and LIDDAs have accurate and timely information to support service planning and prevent unnecessary disruptions for individuals receiving services.

Next step for Providers: Providers need to prepare for these changes. HCS and TxHmL providers and LIDDAs that do not have an LTCOP account must create an administrator or user account. Instructions on how to create an account are available in the TMHP Account Setup for HCS and TxHmL Waiver Programs Quick Reference Guide (QRG).

Resources:

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: https://www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.