Labor Day Holiday Día del Trabajo

Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!

Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!

New Rewards Coming Soon! ¡Se vienen nuevas recompensas!

Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.

¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.

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HHAeXchange System Survey Now Available

Date: May 13, 2025

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Background information: The Texas Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) program invites HHAeXchange users to complete the EVV System Enhancement Requests survey. This is an opportunity to provide ideas to improve the HHAeXchange EVV System

Key Details:

The survey should be completed by:

  • Program Providers
  • Financial Management Services Agencies
  • Consumer Directed Services (CDS) employers
  • Service Providers and CDS employees
  • Managed Care Organizations

The EVV System Enhancement Requests Surveyis available through June 30.

Next step for providers: Providers are encouraged to share this communication with staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts,log into: 
https://www.texaschildrenshealthplan.org/provideralerts