Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Reminder: NPI Requirement for Service Facility Location on Claims

Date: May 30, 2025

Attention: Providers

Call to action: This communication serves as a reminder of the National Provider Identifier (NPI) requirement for the service facility location, as outlined in the Texas Medicaid Provider Procedures Manual (TMPPM),  Section 6: Claims Filing, TMPPM, 6.2.3, ​Claims Filing InstructionsPer the TMPPM:

“Facility Provider field blank or invalid. When place of service (POS) is anywhere other than home or office, the facility’s NPI must be present. If the NPI is not known, enter the name and address of the facility. Consult the software vendor for this field’s location on the electronic claims entry form.”

How this impacts providers: Claims submitted without the service facility NPI number in loop 2310C (CMS-1500) will be rejected at the clearinghouse level.

Next step for Providers: Providers must ensure compliance with this NPI requirement. Please work with your clearinghouse or billing software vendor to confirm that the NPI is correctly captured and submitted.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.