Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Update to Semi-Annual Medicaid PDL to Be Published on July 28, 2025
Date: July 17, 2025
Attention: Providers
Call to action: The purpose of this communication is to inform providers that Texas Medicaid will publish the updated semi-annual Medicaid Preferred Drug List (PDL) on July 28, 2025.
How this impacts providers:
Preferred Drug Reminders
Prescribing providers must use the Medicaid formulary and the PDL.
Providers that prescribe medications for clients enrolled in the Children’s Health Insurance Program (CHIP) must use the CHIP formulary.
CHIP does not have a PDL.
The PDL does not include all the drugs on the Texas Medicaid formulary.
Drugs on the Texas Medicaid formulary are designated as preferred, non-preferred, or having neither designation.
The PDL includes only preferred or non-preferred drugs. The following applies to the Texas Medicaid formulary and PDL:
Drugs that are not designated as preferred or non-preferred are available without prior authorization.
Drugs on the PDL that are identified as non-preferred will require prior authorization.
Some preferred and non-preferred drugs may require clinical prior authorization.
Certain drugs on the Medicaid formulary and the PDL are subject to one or both types of prior authorization, namely clinical and non-preferred. Prescribing providers must obtain prior authorization for these drugs. Pharmacy staff may not request prior authorizations.
Obtaining Medicaid Outpatient Drug Prior Authorization
Prescribing providers must obtain prior authorization for outpatient drugs based on what Medicaid program a client is enrolled in.
For clients enrolled in a Medicaid managed care organization (MCO), prescribing providers or their representatives should contact the prior authorization call center that is unique to the client’s MCO. · Prior authorization call center phone numbers vary by MCO. Prescribers should use the MCO Search to find each MCO’s prior authorization call center phone numbers.
For clients in traditional Medicaid, prescribing providers or their representatives should call the Texas Prior Authorization Call Center at 877-PA-TEXAS (877-728-3927) or submit the request online using the VDP Provider Portal.
Formulary information is also available for all state programs administered by the Texas Health and Human Services Commission (HHSC). · Providers can download the free subscription drug information service called epocrates to their computer or mobile device.
In addition to listing a drug’s preferred status, epocrates includes drug monographs, dosing information, and warnings.
All prescribing providers are eligible to register for epocrates online. Refer to section 9.1.1 of the Outpatient Drug Services Handbook in the Texas Medicaid Provider Procedures Manual to learn more.
Prescribing providers can use their e-prescribing software to view the Medicaid and CHIP formularies or to find preferred drugs and alternatives to non-preferred medications.
72-Hour Emergency Supply
Prescribing providers must obtain prior authorization before the client submits the prescription.
Pharmacy staff will alert the prescribing provider if approval has not been obtained when the prescription is presented to the pharmacy.
If the client needs medication without delay, pharmacy staff can provide a 72-hour emergency supply of the medication while the prescribing provider obtains prior authorization.
Dispensing an emergency supply offers the person an immediate dose of the medicine, but they must return to the pharmacy to collect the entire prescription or receive alternative therapy.
Next step for Providers: Preferred drugs are medications recommended by the Texas Drug Utilization Review Board for their efficaciousness, clinical significance, cost effectiveness, and safety. Texas Children’s Health Plan encourages providers to initiate a preferred medication to members new to therapy. When possible. Texas Children’s Health Plan also encourages switching existing members to a preferred agent.