Updating Texas Children’s Health Plan Member Change of Address Information

Date: August 7, 2025

Attention: Providers

Subject: Updating Texas Children’s Health Plan Member Change of Address Information

Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers how your patients/ TCHP members can update their information.

Where to go: All address changes must be reported to Health and Human Services Commission (HHSC).

• Members can contact HHSC by calling 2-1-1 or by updating their account on YourTexasBenefits.com.
• It is important to make sure address information is updated in a timely manner to ensure families continue to receive information from TCHP and HHSC.
• Demographic updates like address changes can take up to 30 days to process with HHSC.
• If a member has moved to an area that is not covered by TCHP, they will need to select a new health plan.
  • If a family is unsure if they have moved to an area that is outside of TCHP’s service area, we can help them by connecting them to HHSC so the address change can be made. Members will continue to have access to care through Texas Children’s Health Plan until HHSC changes their address.
  • If a member needs help, direct them to call Texas Children’s Health Plan Member Services toll-free at 1-866-959-2555 (STAR), 1-866-959-6555 (CHIP), or 1-800-659-5764 (STAR Kids).

Next step for Providers: Providers should share this information with their patients that require assistance with address changes.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.