SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Electronic Visit Verification (EVV) Updates: Upcoming Webinars, Town Hall & System Training

Date: October 28, 2025

Attention: Program Providers, Financial Management Services Agency (FMSAs) Providers and Consumer Directed Services (CDS) Employers

Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know that EVV Operations will host annual EVV policy training for program providers, financial management services agencies (FMSAs), and Consumer Directed Services (CDS) Employers.

Attending one of the following webinars applicable to your role will complete the annual EVV policy training requirement for program providers, FMSAs, and CDS employers.

Register for a webinar:

HHAeXchange Texas Town Hall

HHAeXchange will host a Town Hall on Oct. 30, 2025, for EVV program providers, FMSAs, and CDS employers who use HHAeXchange as their EVV system.

  • Oct. 30, 2025, 2:00pm – 3:00pm (CST): Register for the webinar.
  • HHAeXchange hosts thevirtual Texas Town Hall to share information on recent HHAeXchange system enhancements. HHAeXchange will review resolutions for holds in the EVV Aggregation Transaction Manager.
  • Attendees will receive additional resources for support and participate in a live question and answer (Q&A) session.

Upcoming Annual System Training

In addition, HHAeXchange’s Annual System Training for Program Providers and FMSAs is scheduled for Nov. 13, 2025, and Dec. 10, 2025.

Updated HHAeXchange+ (HHAX+) Mobile Application

Beginning Oct. 27, 2025, and ending Nov. 17, 2025, HHAeXchange rolled out an updated version of the HHAeXchange+ (HHAX+) mobile application to all HHAX+ users.

  • If HHAX+ users have automatic updates enabled on their mobile device, the HHAX+ user will receive the new HHAX+ version when they log into the application during the rollout period.
  • If HHAX+ users do not have automatic updates enabled on their mobile device, the HHAX+ user must manually update their HHAX+ mobile application by Dec. 3, 2025. 

Next steps: Providers should share this communication with their staff. 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.texaschildrenshealthplan.org/provideralerts.