Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Electronic Visit Verification (EVV) Updates: Upcoming Webinars, Town Hall & System Training

Date: October 28, 2025

Attention: Program Providers, Financial Management Services Agency (FMSAs) Providers and Consumer Directed Services (CDS) Employers

Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know that EVV Operations will host annual EVV policy training for program providers, financial management services agencies (FMSAs), and Consumer Directed Services (CDS) Employers.

Attending one of the following webinars applicable to your role will complete the annual EVV policy training requirement for program providers, FMSAs, and CDS employers.

Register for a webinar:

HHAeXchange Texas Town Hall

HHAeXchange will host a Town Hall on Oct. 30, 2025, for EVV program providers, FMSAs, and CDS employers who use HHAeXchange as their EVV system.

  • Oct. 30, 2025, 2:00pm – 3:00pm (CST): Register for the webinar.
  • HHAeXchange hosts thevirtual Texas Town Hall to share information on recent HHAeXchange system enhancements. HHAeXchange will review resolutions for holds in the EVV Aggregation Transaction Manager.
  • Attendees will receive additional resources for support and participate in a live question and answer (Q&A) session.

Upcoming Annual System Training

In addition, HHAeXchange’s Annual System Training for Program Providers and FMSAs is scheduled for Nov. 13, 2025, and Dec. 10, 2025.

Updated HHAeXchange+ (HHAX+) Mobile Application

Beginning Oct. 27, 2025, and ending Nov. 17, 2025, HHAeXchange rolled out an updated version of the HHAeXchange+ (HHAX+) mobile application to all HHAX+ users.

  • If HHAX+ users have automatic updates enabled on their mobile device, the HHAX+ user will receive the new HHAX+ version when they log into the application during the rollout period.
  • If HHAX+ users do not have automatic updates enabled on their mobile device, the HHAX+ user must manually update their HHAX+ mobile application by Dec. 3, 2025. 

Next steps: Providers should share this communication with their staff. 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.texaschildrenshealthplan.org/provideralerts.