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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Providers Required to Distribute Notice About Newborn Medicaid Coverage

Date: December 22, 2025

Attention: Providers

Effective date: January 1, 2026

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that in accordance with House Bill 3940, 89th Legislature, Regular Session,2025, beginning January 1, 2026, the Health and Human Services Commission (HHSC) has issued a Newborn Medicaid Coverage Notice. The purpose of the notice is to inform parents and caregivers that newborn children are automatically eligible for Medicaid and that providers may use the mother’s Medicaid ID number for claims until the child is assigned a separate Medicaid ID.

Provider Responsibility: Providers are required to document their distribution of the coverage notice and retain that documentation for at least five years.

Resources: The Information for Parents of Newborns booklet and A Parent’s Guide to Raising Healthy, Happy Childrenhave been updated to include information about Medicaid benefits for newborns, eligibility requirements, the application process, and how to report a child’s birth for enrollment.

These resources are available on the Maternal and Child Health Publicationspage of the Department of State Health Services (DSHS) website.

Next step for Providers: Providers must follow the guidance in this communication and found in the HHCS Newborn Medicaid Coverage Notice, inform their staff of this new responsibility and if needed, adjust their daily operations.

If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.