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SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

Discontinuation of Kangaroo ePump and Kangaroo Joey Enteral Feeding Pumps

Date: September 20, 2024
Attention: Durable Medical Equipment (DME) Providers
Effective date for short term rentals: September 12, 2024

Background information: Texas Children’s Health Plan (TCHP) would like to inform network providers of the discontinuation of the Kangaroo ePump and Kangaroo Joey enteral feeding pumps. Cardinal Health, the manufacturer of the products, is experiencing global supply chain challenges, including ageing componentry and discontinued materials, which has affected the ability to sustain manufacturing the products. 

Per Cardinal Health, the Kangaroo ePump feeding sets and accessories anticipated end of supply date is June 30, 2025, and the Kangaroo Joey feeding sets and accessories anticipated end of supply date is September 30, 2027.

For more information on the discontinuation schedule, please refer to the update from Cardinal Health.

How this impacts providers: To minimize the potential disruption this situation may cause your patients, our members, in obtaining pumps and accessories during the current supply chain issues, TCHP will approve short term rentals of alternate pumps for three months, effective September 12, 2024. 

The procedure code for enteral nutrition infusion pump, any type, is B9002.

Next step for providers: TCHP is committed to supporting providers and members navigate this discontinuation and will provide updates. For questions, please contact your assigned Provider Relations Liaison (PRL).

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into
www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.