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SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

EVV CDS Employers: Register for the HHAeXchange Quarterly Refresher Training Webinar

Date: January 15, 2025

Attention: STAR Kids Providers/Consumer Directed Services (CDS) employers

Webinar date: February 12, 2025

Background information: Texas Children’s Health Plan (TCHP) would like to inform providers that on February 12, 2025, HHAeXchange, the state-provided Electronic Visit Verification (EVV) system vendor, will host a quarterly EVV system training webinar for Consumer Directed Services (CDS) employers who use HHAeXchange as their EVV system.

Attending this webinar will satisfy the annual EVV system training requirement for CDS employers. Users can register for the webinar on theHHAeXchange web page.

Webinar Schedule

Date: Wednesday, February 12, 2025

Time: 11 a.m. to 12 p.m. Central time (CT)

Topics covered in the webinar will include the following:

  • HHAeXchange Services Portal
  • EVV Clock In and Clock Out Methods
  • Contacts and Resources
  • Questions and Answers (Q&A)

For additional educational resources, refer to the Consumer Directed Training page of the HHAeXchange Texas Service Providers Resource Center.

Next step for providers: Providers are encouraged to share this communication with staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org 

For access to all provider alerts,log intohttps://www.texaschildrenshealthplan.org/provideralerts