Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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EVV CDS Employers: Register for the HHAeXchange Quarterly Refresher Training Webinar

Date: January 15, 2025

Attention: STAR Kids Providers/Consumer Directed Services (CDS) employers

Webinar date: February 12, 2025

Background information: Texas Children’s Health Plan (TCHP) would like to inform providers that on February 12, 2025, HHAeXchange, the state-provided Electronic Visit Verification (EVV) system vendor, will host a quarterly EVV system training webinar for Consumer Directed Services (CDS) employers who use HHAeXchange as their EVV system.

Attending this webinar will satisfy the annual EVV system training requirement for CDS employers. Users can register for the webinar on theHHAeXchange web page.

Webinar Schedule

Date: Wednesday, February 12, 2025

Time: 11 a.m. to 12 p.m. Central time (CT)

Topics covered in the webinar will include the following:

  • HHAeXchange Services Portal
  • EVV Clock In and Clock Out Methods
  • Contacts and Resources
  • Questions and Answers (Q&A)

For additional educational resources, refer to the Consumer Directed Training page of the HHAeXchange Texas Service Providers Resource Center.

Next step for providers: Providers are encouraged to share this communication with staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org 

For access to all provider alerts,log into:  https://www.texaschildrenshealthplan.org/provideralerts