Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Get Fast Provider Enrollment Assistance with Provider Enrollment Assistant Tool (PEAT) Today
Date: July 24, 2025
Attention: Providers
Call to action: Texas Medicaid & Healthcare Partnership’s (TMHP’s) has a new Provider Enrollment Assistant Tool named PEAT. It is question-based software available on the Provider Enrollment web page that can deliver instant answers to provider enrollment-related questions. Users simply type in a question, and PEAT can provide direct answers or guide users to the resources they need.
How this impacts providers: PEAT can help providers do the following.
Find answers to revalidation questions, including timeframe guidance.
Schedule an online appointment for personalized support with enrollment issues, including step-by-step guidance from a provider representative.
Learn more about Provider Enrollment and Management System (PEMS) maintenance requests.
Provide enrollment instructions, including instructions for new enrollments, reenrollments, and updates to existing enrollments.
How to Access and assistance:
Providers can easily access PEAT by clicking on the Enrollment Help link on the left-hand menu of the Provider Enrollment web page. Click the Provider Enrollment Assistant Tool button and follow the prompts to begin.
To use PEAT, providers must have their National Provider Identifier (NPI), ZIP code, taxonomy number (if applicable), and any contact information related to the NPI.
If providers need additional enrollment support, a provider enrollment walk-through session with a provider recruitment and retention specialist is available and can be scheduled using PEAT.
