SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Introducing New Enhancements to the Authorization Process for Texas Children’s® Link Portal
Date: April 2, 2026
Attention: Providers
Effective date: April 13, 2026
Announcement: Texas Children’s Health Plan (TCHP) is excited to announce new enhancements designed to elevate your experience!. TCHP is introducing making changes to some process to improve communication within our determination letters. These updates improve how authorization decisions are reviewed and communicated by introducing a new out-of-network determination process, eliminating post-claim retrospective reviews, and consolidating determination letters.
What Is Changing:
New Out-of-Network (OON) Review Process
Requests for out-of-network services may result in administrative denials if an in-network provider is available to deliver the requested services.
If an in-network option is available, that availability will be reflected in the determination outcome.
Administrative Denials
Administrative denials will be issued as formal determinations based on network availability.
These determinations will be clearly communicated within authorization letters.
Provider Impact:
Out-of-network requests may be denied if medically appropriate services are available in-network.
Determination outcomes support network integrity while ensuring access to appropriate care.
Retrospective Reviews Retrospective reviews will no longer be conducted once a claim has been submitted. Reviews must occur prior to claim submission to be considered. Therefore, authorization questions and requests should be addressed before claims are submitted.
Combined Authorization Letters
When multiple services are requested at the same time, providers will receive a single combined letter, even when different determinations apply.
One combined letter may include:
Approved services
Denied services
Services for which no authorization is required
What Is Not Changing
Clinical criteria or medical necessity standards
Authorization submission processes
Review turnaround timelines
Where to learn more: For a demonstration of the enhancements click here. (will link to Video).
