Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
PEMS Instructions for Updating an Existing Address Now Available
Date: May 8, 2025
Attention: Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to notify providers that a new training resource for updating an existing address in the Provider Enrollment and Management System (PEMS) is now available.
How to access the training: Providers can access the Update an Existing Address Job Aid on the Texas Medicaid & Healthcare Partnership’s (TMHP’s) Learning Management System (LMS) website. Users must have a username and password to access training in the LMS. To obtain a username and password, providers must create an account by clicking Don’t have an account? Sign up here on the LMS homepage.
How this impacts providers: The training explains how to update addresses in PEMS if the information is incorrect or if the practice location has moved. Providers must follow all steps in the training to ensure that they meet all the requirements to successfully update their addresses as needed.
Next step for Providers: Providers are advised to log into TMHP’s Learning Management System and complete the training for clarity with any questions or concerns that they have with updating their practice addresses in PEMS.
