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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

School Health and Related Services (SHARS) Reminders

Date: March 4, 2025

Attention: Independent School Districts

Call to action: The purpose of this communication is to provide information on SHARS, mainly how to route claims to Texas Medicaid Healthcare Partnership (TMHP) for payment consideration. All SHARS claims must be sent to TMHP for processing and not Texas Children’s Health Plan (TCHP).

New information on claims submissions: TMHP has determined that some claims submitted for SHARS with dates of receipt from January 17, 2025, through February 7, 2025, were inadvertently forwarded to the client's managed care organization (MCO) like TCHP instead of TMHP. Affected providers should resubmit their claims to TMHP for processing if they received an explanation of benefit (EOB) message on their claim response (277CA) indicating that the claim was forwarded to an MCO like TCHP for the dates of receipt listed previously.

Background information: SHARS services are available to clients regardless of Medicaid service delivery mechanism (traditional Medicaid or Medicaid Managed Care). SHARS services are carved-out of the Medicaid Managed Care Program. Carved-out services are those that are rendered to Medicaid Managed Care clients but are administered by TMHP and not the client’s Managed Care Organization (MCO) like TCHP.

Source:Texas Medicaid Provider Procedure Manual February 2025 Provider Handbooks School Health and Related Services (SHARS) Handbook Section 2.5

How this impacts providers: Claims Filing and Reimbursement

  • Mechanism: SHARS claims are accepted by way of an electronic claims format or a CMS-1500 claim form.
  • Deadline: SHARS Claims must be submitted within 365 days from the date of service, or no later than 95 days after the end of the federal fiscal year (FFY) (i.e., January 3), whichever comes first.

Source: “Section 3: TMHP Electronic Data Interchange (EDI)” (Vol. 1, General Information) for information on electronic claims submissions. 
Source: https://www.tmhp.com/sites/default/files/file-library/resources/provider-manuals/tmppm/pdf-chapters/2025/2025-02-february/1_03_electronic_data_interchange.pdf

“Section 6: Claims Filing” (Vol. 1, General Information) for instructions on completing paper claims and additional general information about claims filing.
Source: https://www.tmhp.com/sites/default/files/file-library/resources/provider-manuals/tmppm/pdf-chapters/2025/2025-02-february/1_06_claims_filing.pdf

  • Reimbursement:
    • During the cost report period, local education agencies (LEAs) participating in SHARS are reimbursed on an interim basis using SHARS interim rates.
    • In order to accommodate participating SHARS districts that require interim cash flow to offset the financial burden of providing for students.
    • An interim fee-for-service claiming system still exists for SHARS.
    • Providers are reimbursed for direct medical services and transportation services provided under the SHARS Program on a cost basis using federally mandated allocation methodologies in accordance with 1 TAC §355.8443
  • Required information on claims:
    • At least one interim claim for each direct medical service that an eligible student receives within the cost-reporting period.
    • Interim claims for all personal care services that an eligible student receives within the cost reporting period
    • Interim claims for all eligible specialized transportation trips provided within the cost reporting period
  • Timed Units:
    • For timed procedure codes, providers must only report billable time when the midpoint of the total duration for the procedure code has been passed.
    • All claims for reimbursement of timed procedure codes are based on the actual amount of billable time associated with the SHARS service.
    • For those services for which the unit of service is 15 minutes based on code description for SHARS services (i.e., 1 unit = 15 minutes), partial units must be rounded up or down to the nearest quarter hour for 15-minute units.
  • Cost Reporting
    • The total allowable costs for providing services for SHARS must be documented by submitting the required annual cost report.
    • The provider’s final reimbursement amount is arrived at by a cost report, cost reconciliation, and cost settlement process.
    • Submittal of a SHARS cost report is required for each provider that requests and receives interim payments.
    • Failure to file a SHARS cost report will result in sanctions, which includes recoupment of all interim payments for the cost report period in which the default occurs.

For more information on this information presented here: Texas Medicaid Provider Procedure Manual February 2025 Provider Handbooks School Health and Related Services (SHARS) Handbook Section 2.7

Coverage information: There is no lifetime benefit max for SHARS services provided so long as the services are medically necessary and documented in the student’s individualized education program. The services provided to the student at the school do not affect the type or amount of Medicaid services the student receives outside of the school setting.

Next step for Providers: LEAs/school districts are strongly encouraged to follow the guidance provided here in the document when rendering SHARS services. 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts: https://www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.