SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
UPDATE: Real-Time Eligibility (RTE) Now Available Through Availity
Date: August 27, 2025
Attention: Providers
Effective date: September 2, 2025
Call to action: We are pleased to announce that Real-Time Eligibility (RTE) functionality to check your patients (or our member’s) eligibility status in real time has been re-enabled through our clearinghouse partner, Availity.
How this impacts providers: Effective September 2, 2025, providers can once again submit ANSI X12 270/271 eligibility transactions and receive eligibility results and details in real time—just as previously done with Change Healthcare.
To access RTE services:
Use Payer ID: TXCPL
Submit eligibility inquiries (270) via Availity
Receive eligibility responses (271) with up-to-date member benefit information
Operational Support:
Availity Customer Support (ACS) supports providers with all Availity Essentials Portal actions. Provider’s clearinghouse are welcome to contact Availity at 1-800-282-4548 for one of the reasons below. Availity call center is available Monday – Friday, 8am to 8pm EST. Examples include:
Portal registration
User access/ Account assistance
Transaction submissions
Portal error messages
Claim rejection
Texas Children’s Health Plan Call Center supports providers with all ‘data’ related provider inquiries. Providers can contact the Call Center at 832-828-1004 or toll-free at 1-800-731-8527. Examples include:
Claim denial
Benefit coverage details
Prior Authorization details
Claim payment questions
Network details
Next step for Providers: Providers should share this communication with their billing staff and clearinghouse.
