Good news! We’ve made it easier for Texas Children’s Health Plan members to log in to the MyChart website. Now, you can access all your MyChart health care features anytime, anywhere using our new sign-in widget. Click the link to log in now
¡Buenas noticias! Hemos hecho más fácil el inicio de sesión en MyChart para nuestros miembros de Texas Children’s Health Plan. Ahora puedes acceder a todas las funciones de cuidado médico de MyChart en cualquier momento y desde cualquier lugar mediante nuestro nuevo widget de inicio de sesión. Haz clic en el enlace para iniciar sesión.
Important UpdateActualización importante:
Good news! All CHIP, STAR, and STAR Kids Member Handbooks are now available online. Quick, easy access to your benefits and coverage information - any time!
¡Buenas noticias! Todos los manuales para miembros de CHIP, STAR y STAR Kids ya están disponibles en línea. Obtén acceso rápido y sencillo a la información sobre tus beneficios y cobertura, ¡en cualquier momento!
UPDATE: Real-Time Eligibility (RTE) Now Available Through Availity
Date: August 27, 2025
Attention: Providers
Effective date: September 2, 2025
Call to action: We are pleased to announce that Real-Time Eligibility (RTE) functionality to check your patients (or our member’s) eligibility status in real time has been re-enabled through our clearinghouse partner, Availity.
How this impacts providers: Effective September 2, 2025, providers can once again submit ANSI X12 270/271 eligibility transactions and receive eligibility results and details in real time—just as previously done with Change Healthcare.
To access RTE services:
Use Payer ID: TXCPL
Submit eligibility inquiries (270) via Availity
Receive eligibility responses (271) with up-to-date member benefit information
Operational Support:
Availity Customer Support (ACS) supports providers with all Availity Essentials Portal actions. Provider’s clearinghouse are welcome to contact Availity at 1-800-282-4548 for one of the reasons below. Availity call center is available Monday – Friday, 8am to 8pm EST. Examples include:
Portal registration
User access/ Account assistance
Transaction submissions
Portal error messages
Claim rejection
Texas Children’s Health Plan Call Center supports providers with all ‘data’ related provider inquiries. Providers can contact the Call Center at 832-828-1004 or toll-free at 1-800-731-8527. Examples include:
Claim denial
Benefit coverage details
Prior Authorization details
Claim payment questions
Network details
Next step for Providers: Providers should share this communication with their billing staff and clearinghouse.
