Provider Responsibilities

As a reminder, demographic changes must be sent in writing to Texas Children’s Health Plan within a minimum of 30 calendar days. Changes not received in writing are not valid. Texas Children’s Health Plan and its designated claims administrator are not responsible for potential claims processing and payment errors due to failure to update information. Notification of change should be made to Texas Children’s Health Plan Provider Relations and Care Coordination at the following email address: tchpprovrel@texaschildrens.org, or by fax at 832-825-8750. Changes can be sent in writing with a letter listing the changes OR via the Provider Information Change form that can be found on the Provider Portal > Communication > Forms > Provider Information Change Form.