SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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RSV Season and Synagis (palivizumab)

RSV season is here! Season schedules are established at the recommendation of the Texas Pediatric Society's RSV Task Force group. RSV seasons by region can be found here: https://www.txvendordrug.com/formulary/prior-authorization/synagis/rsv-schedule. Texas Children’s Health Plan authorizes palivizumab based on criteria determined by the 2014 American Academy of Pediatrics recommendations. Texas Children’s Health Plan’s prior authorization form can be found here: https://www.navitus.com/getdoc/32bbdbf3-3855-4dfe-8b89-fc0b4d728f06/2017-2018-Synagis-Texas-Children-s-Health-Plan.aspx. For the 2017-2018 RSV season, Texas Children’s Health Plan will continue to use the following 2 preferred pharmacies:
Maxor Specialty Pharmacy 216 South Polk Street Amarillo, TX 79101 Synagis Phone # 866.629.6779 Synagis Fax # 866.217.8034Avella Specialty Pharmacy 3016 Guadalupe St., Ste. A Austin, TX  78705 Synagis Phone # 877.470.7608 Synagis Fax # 877.480.1746
Note: Based on the 2014 American Academy of Pediatrics guidance, prophylactic Synagis injections should not continue if the patient is hospitalized for RSV, therefore patients who are hospitalized for RSV while being treated with Synagis may not be approved for subsequent doses. Patients are allowed up to 5 monthly doses. Depending on the date of the initial dose, a patient may not receive all 5 monthly injections before the end of season. In addition to monthly palivizumab injections, listed below are helpful counseling points to share with parents and caregivers to minimize RSV infection risk. Stay away from sick people: RSV is passed from person to person. Keep your child away from large groups of people during RSV season (October-March). Ask friends or family members who are sick to stay away. This will reduce the risk of infection. Eliminate Smoke: Smoke from any source is very bad for breathing. When a baby has smoke exposure, viral infections – including RSV – are much worse. If you or a close family member smoke, the best thing that you can do to protect yourself and your baby is to stop smoking. Are you ready to stop smoking? If you are ready, Texas Children Health Plan can help. Contact your care coordinator today for more information at (832) 828-1430. Wash your hands -- often: Hands spread RSV. Make sure that everyone who comes around your baby washes their hands thoroughly and/or uses an alcohol-based hand sanitizer (such as Purell) before going near your baby.