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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Nutritional Supplement Guideline Change

Effective 10/1/2018, Texas Children’s Health Plan will no longer require prior authorization for nutritional products for members 20 years and younger who:
  • receive all or part of their nutritional intake through a tube as documented by ICD-10 codes (z43.1; z93.1, z93.4), OR
  • have a metabolic disorder that has been documented with one of the diagnosis codes listed in the current TMPPM Section 2.2.17.2.2.
Providers will retain the responsibility of maintaining appropriate documentation for the nutritional products supplied. A retrospective review may be performed to ensure that the documentation included in the client’s medical record supports the medical necessity of the requested service. Documentation should include:
  • Accurate diagnostic information pertaining to the underlying diagnosis or condition that resulted in the requirement for a nutritional product, as well as any other medical diagnoses or conditions, including:
    • The client’s overall health status.
    • Height and weight.
    • Growth history and growth charts.
    • Why the client cannot be maintained on an age-appropriate diet.
    • Other formulas tried and why they did not meet the client’s needs.
    • Diagnosis or condition.
    • The goals and timelines on the medical plan of care.
    • Total caloric intake prescribed by the physician.
    • Acknowledgement that the client has a feeding tube in place when applicable.
Prior authorization will be required for all members who are 21 and over and for any member who does not meet the criteria stated above. As a reminder:
  • Texas Children’s Health Plan and the Comprehensive Children’s Program does not cover nutritional products that are traditionally used for infant feeding, including infant formula.
  • Nutritional products for the primary diagnosis of failure to thrive, failure to gain weight, or lack of growth are not considered medically necessary. The underlying cause of failure to thrive, gain weight, and lack of growth must be identified and documentation provided to certify that adequate nutrition is not possible by dietary adjustment using age appropriate foods.