Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

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SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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UPDATE: Real-Time Eligibility (RTE) Will have a Delayed Start Date

Date: July 28, 2025

Attention: Providers

IMPORTANT UPDATE: We originally announced that Real-Time Eligibility (RTE) functionality would be available beginning on Monday July 28, 2025, allowing you to check your patients (or TCHP member’s) eligibility status in real time.

However, the launch has been delayed. Texas Children’s Health Plan (TCHP) Application Development team discovered new issues during the testing phase that must be addressed before we can move forward. We are currently re-evaluating the implementation timeline and will provide an updated launch date as soon as possible.

We apologize for the inconvenience this delay brings to your practice operations.

Please look for further communication on this topic from your assigned Provider Relations Liaison or Account Lead. It will also be published here, https://www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.