Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
COVID-19 Medicaid Pharmacy Benefit Updated May 4, 2020
Attention: All Providers and PharmaciesEffective Date: May 4, 2020
The Texas Vendor Drug Program (VDP) has implemented several changes in response to COVID-19. This notice contains the latest updates, as well as links to the previously implemented changes.
No-auto prior authorization (NAP) designation temporarily lifted: Normally, medications listed as NAP on the drug formulary by VDP require a manual hard stop in the system. Providers must call/fax to complete a prior authorization (PA) rather than allowing automated authorizations by reviewing historical pharmacy and medical claims.
In response to COVID-19, VDP changed NAP designations to NDP to reduce administrative burden. This may allow MCOs to determine if non-preferred criteria is met automatically with review of pharmacy and medical claims data. Please note that all NPA designations cannot be automated right away, and some will still require manual fax or call-in from the prescriber.
Azithromycin shortage: There have been reported shortages of azithromycin. VDP is unable to add other NDCs or antibiotic medications to the formulary. In the event pharmacies are unable to dispense the drug, providers, pharmacies, and MCOs should coordinate care to identify alternatives listed on the Medicaid formulary based on patient factors and diagnosis.
Below are the actions VDP has taken previously in response to VDP.
Temporary expansion of NDCs
How this impacts providers: Pharmacies may not have access to certain medications due to shortages, and patients may need alternative therapies.
Next steps for providers: Providers, pharmacies, and MCOs should coordinate care to identify alternatives listed on the formulary based on patient factors and diagnosis. In the event no other antibiotic on the formulary is appropriate, and a non-formulary drug is medically necessary, providers and pharmacies should notify the MCO, who will submit a request to VDP for an override. If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers