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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Women, Infants, and Children (WIC) Program Benefits

Date: August 3, 2021 Attention: Primary Care Providers Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers of the Women, Infants, and Children (WIC) program made available from Health and Human Services (HHS) to members as resources to improve their health outcomes: Women, Infants, and Children (WIC) program offers the following benefits:
  • Healthy food
  • One-on-one counseling with nutritionists
  • Recipes & cooking demonstrations
  • Nutrition classes
  • Breastfeeding support
WIC clients include:
  • Pregnant women
  • Breastfeeding women
  • Infants
  • Families with children younger than 5 years old
Texas WIC Income Guidelines WIC is open to many incomes and families. If you are on Medicaid, TANF, or SNAP you meet the income eligibility guidelines for WIC. If Members do not qualify for these programs, they may still qualify for WIC by meeting the income guidelines for their household. The Recovery Rebate Credit, also known as stimulus checks, and the Child Tax Credit direct payments are not included when calculating your income to determine eligibility. View Guidelines based on Gross Yearly Income
Number of Household Members*Gross Monthly Household Income**
1$0 up to $1,986
2$0 up to $2,686
3$0 up to $3,386
4$0 up to $4,086
5$0 up to $4,786
6$0 up to $5,486
*A pregnant woman’s household is increased by the number of infants she is expecting. For more than six household members, or if you have any income questions, call your local WIC clinic. ** Income can also be determined on a weekly or biweekly basis. There are three different ways to apply for WIC:
  • Call 800-942-3678. We will ask you a few questions and see if you qualify. If you are eligible, we will connect you with a WIC office to schedule an appointment.
  • Find a WIC office near youand call to schedule an appointment.
  • Start your application online. After you submit your application, someone from a WIC office will contact you to see if you qualify and schedule an appointment.
Next steps for providers: Providers should refer eligible Members and their families to this program as a resource to assist with improving their overall health outcomes. If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.